MTN, Canal Walk, disappoints !

On Sunday, 17 Apr'16, at about 11h00 we entred the MTN shop at Canal Walk. We were received by an MTN employee who was helpful until the point we had to wait for a consultant. The shop had 3 rows of chairs available for waiting customers but no point system or proper waiting line of any sorts. This means that new customers coming in can walk up to a free consultant and get help immediately whilst the seated customers have to wait. MTN then creates the impression that seated customers must sort themselves out who is going next for service and who must wait - causing customers to argue amongst each other. The consultants don't take note who has been waiting long so it becomes an unfair \system\". I eventually walked out and will never shop there again. How can something so simple infuriate customers? Maybe MTN should take note how a customer line in a bank works efficiently?"