1 reviews | Active since Feb 2019
MTN, CANAL WALK!!
We bought a laptop at MTN CANAL WALK on 24 January 2019. The lady, Monique Fritz was very helpful etc. The following day se e-mailed me the contract (as they were offline the evening before). I asked her about the 14GB pass that you get for free for the first 30 days. She apologised and said she will log a call in order to get it activated. She also said I'll get a notification once its done. As from Monday 28 January I followed up numerous times and she (Monique Fritz) just ignored my emails and to date we still did not received any activation notification. Which clearly means that we do not get the fun of having the 14GB pass for free for 30 days. I am very disappointed in the after service of MTN, Canal Walk. Will definitely NOT advise anyone to buy something there.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team