1 reviews | Active since Feb 2017
MTN. Can your service get any worse?!!
<p>I wrote a review on 08 February about the incredibly bad service I was receiving from MTN and that I am having great difficulty sorting out the issue relating to the two contracts I upgraded. I am now writing a new review, because although MTN responded and asked me to provide information, they did not tell me where to send the info. I have sent 2 requests as a response to my first review to find out where to send it, and have had no response from MTN since 10 February, so basically although the Hellopeter website says "Response provided", this matter has not been handled or resolved and MTN is not responding on the existing thread. "Response provided" does not mean resolution and it gives a false indication of how the client queries and complaints are handled. So, MTN, because you are not resonding to my original review any more, I am no posting a new one so that someone can address the problem. Your service is still shocking and I am still waiting for a response and a resolution to my query. </p>
Once more MTN has not resolved the same issue that I reported before on two occassions via Hellopeter, and no further response since 28 Feb. They tell me the contract includes certain items, but we are not seeing all the data, it is not reflected anywhere and I am now of the opinion that it is being ****** by someone at MTN, until MTN can prove otherwise. I have asked them to investigate and also requested where I can send the actual SMS messages that we get at the beginning of the month that confirms the airtime, SMSs and data that is recharged. I can assure you all the data is not there. As soon as you start dealing with MTN privately, they just stop responding. This issue is not resolved!!! This service sucks!! I would like to change my star rating to zero, but unfortunately I dont have the option.
Once more MTN has not resolved the same issue that I reported before on two occassions via Hellopeter, and no further response since 28 Feb. They tell me the contract includes certain items, but we are not seeing all the data, it is not reflected anywhere and I am now of the opinion that it is being ****** by someone at MTN, until MTN can prove otherwise. I have asked them to investigate and also requested where I can send the actual SMS messages that we get at the beginning of the month that confirms the airtime, SMSs and data that is recharged. I can assure you all the data is not there. As soon as you start dealing with MTN privately, they just stop responding. This issue is not resolved!!! This service sucks!! I would like to change my star rating to zero, but unfortunately I dont have the option.