MTN can't update CC reliably

<p>I get a message that my CC is going to expire. I then call MTN before it does, and give them my new CC over the phone. I'm told it's been updated.</p> <p> </p> <p>I hear nothing except weeks later a payment didn't go through. I assume it's yet another niggle in their systems because this has happened before. The next I hear about it, my outgoing calls are cut off.</p> <p> </p> <p>I click on the link that they provided via SMS to pay. It goes to a blank screen, multiple refreshes don't work. I change my network connection to wifi, try again, same result.</p> <p> </p> <p>I'm now on the phone waiting for them to answer. It's been about 7 minutes and zero response so far. I get an answer and the friendly lady says it's not suspended. But I have two SMS'es that say it is. So we check the CC, the expiry date, and I ask her to just debit it right now. Thank you to the call centre.</p> <p> </p> <p>How hard must customers work to pay this company? It makes me worry since I'm a shareholder.</p>