RW
Rayner W

1 reviews | Active since May 2013

12 Feb 2015, 10:39

MTN Can't help you or themselves / Uneducated

Hi <br> <br> I've had my phone for a year and a half and it has been repaired multiple times and also replaced 3 months ago and I now have the same problems again.<br> <br> I also have another contract with the same phone and same problems (Blackberry).<br> <br> MTN can't help me do and early upgrade as it's not their \policy".<br> Their Ploicy sucks. I will be cancelling all 3 of my contracts when the period is done!<br> <br> Vodacom has never given this problems and I will be moving back unless MTN can help me.<br> <br> Shamiema from MTN retensions departmnet is useless and should find a diferent job.<br> <br> I am extremely dissapointed and wouldn't recomend this network to anybody.<br> <br> This contracts was done threw the company i work for and I will recoend that we move all the contracts over to Vodacom 1 by 1.<br> <br> No Service at MTN!!! Unhelpfull!!<br> <br> Please everybody stay away from MTN!! They give you broken phones and bad service!!!<br> <br> My corporate account nr.A***<br> <br> Kindest Regards <br> <br> Rayner """

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Feb 2015, 11:18
Official
Hello rayboy53,

Thank you for bringing this to our attention.

I apologize for the inconveniences caused by this.

The problem we are faced with is system restrictions upon an upgrade performed early than the eligible time. This cannot be amended or overridden. We will be looking at solutions to this going forward.

Unfortunately, the earliest upgrade can only be actioned in 4 months since the termination date of the contract is in 30-09-2015.

Best regards
Mantoa
REQ:***