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Sreddy S

1 reviews | Active since May 2013

30 Jan 2017, 13:45

MTN can't even respond to, or sort out a complaint in 2 months?

<p>Posted this complaint about MTN at the beginning of December . It has been 2 months already and I am still awaiting a reponse from MTN (and this is after many re-posts for a response). MTN can't even turn a complaint around when given the opportunity to fix it? </p> <p> </p> <p>MTN - Corporate Theft and Arrogance at it's best.</p> <p>I was charged montly for a contract that expired years ago. I never used that contract after it expired. One would expect that MTN would have done the ethical thing and would have stopped charging for a service that was never used. They debited my account for years. I eventually put a stop payment on my Bank account after failing to get MTN to resolve the issue. I never recovered the monies that they debited my account for. To add insult to injury, I now get a message from a collections company (acting on behalf of MTN) to pay them for the last 6 months since I placed the Stop payment (for a service I never used??). </p> <p>REALLY!!!!!!!!!!!!! they want to ***** more from me; am I that easy to ***** from???? Are they trying to ***** from the innocent Law abiding citizens to pay for their Nigerian Rica fine? I Tried calling MTN and was transferred from pillar to post, trying to get through to their legal department with no success. I wonder what the CPA and other Consumer watchdogs will have to say about this behaviour? MTN, this is disgusting!!!!!!!!! If this has affected my Credit rating, I will seek legal council. MTN Ref : K ********** (S. Reddy - cell ********** 875)</p>

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Replies (2)
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Sreddy S's update10 Feb 2017, 12:50
Reviewer Update

What would it take to get a response from MTN???? This is absolutely shocking!! 10 weeks have past and still awaiting a response!!!!

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Sreddy S's update14 Mar 2017, 11:07
Reviewer Update

Still no response Itumeleng / Winnie ?? Does MTN take customer complaints seriously? After almost 4 months and about 8 posts on this site, I have yet to hear from MTN!!!