SN
Serene N

1 reviews | Active since Jun 2016

29 Jun 2016, 07:52

MTN Can't Even Migrate a Contract Package

<p>I have been trying to migrate my contract package from MY MTNChoice 200 to MY MTN Choice+S for over a month. I have sent the migration forms in on the 17th of May 2016 and have recieved no response. I have since called 5 times. Each time I have been told that the matter has been escalated, each time nothing happens. It is extremely frustrating, the service at MTN is horrendus. As soon as my contact term is over I will be switching to Vodacom.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Jun 2016, 12:05
Official

Thank you for your post.

On the system it shows that the migration was done on 30/06/2016 to the requested package.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

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