1 reviews | Active since Dec 2015
MTN can't deliver as Promised.
Took out a MTN contract on the 21-Nov-2015 consisting of a XBox One Bundle, LTE Router and data sim. <br> As of the time of writing this complaint MTN has not been able to deliver. <br> This after receiving multiple SMS assuring me delivery will take place this week after contacting them multiple times to confirm this.<br> <br> Apparently MTN does not have the Router in stock in any of their Warehouses.<br> How can MTN advertise and sell a product they do not have?<br> They do have everything else in stock but FLATLY REFUSES for me to take ownership until they have the Router!<br> The store Manager Belinda says she can't do anything more and even if I complain she ASSURES me nothing will happen.<br> <br> I have missed many other Christmas specials waiting for MTN to deliver.<br> <br> Considering the state of MTN's reputation in the rest of Africa I was a fool to think that they would care about their customers in SA.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
