1 reviews | Active since Jan 2015
MTN can or will not resolve inacurate billing!
This is the second time the following happened: I have a SMS bundle account exclusively for my alarm system***) Somebody is misusing this number to enter in competitions (156 SMS messages to Zetmobi) in February 2016. (Previously in Des 2014 and Jan 2015) I reported the problem on 24 Feb 2016 on 808 and 1555. Ref number: SMC *** and tried to resolve the matter again on 16 March 2016. The SIM card for this SMS bundle never leaves the alarm system. The alarm system can only send messages to 3 pre programmed numbers and can not respond to messages. MTN accounts does not or will not understand why this is happening and I have to pay for the mistake! (20/02/2016 - Content Charge 234.96) Average per Month before this: R85.23. Feb 2016 - R360.70. On the previous occasion hellopeter resolved the matter. Can you please help again?
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that we have logged a ***** investigation, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that we have logged a ***** investigation, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***