MTN can not fix problems caused by their own employees!

Good day

28 July 2020 I tried to upgrade via a call center. The agent - Joshua Wernberg botched the process resulting in my profile being frozen on MTN system. Despite dozens of visits to MTN agents, the MTN head office in Roodepoort and numerous e-mails (etc.), no one at MTN South Africa has the authority to over ride and fix the problem caused by this low ranking agent. One might even suspect that this is a deliberate strategy to continue debiting clients accounts and not provide service in turn. I see dozens, if not hundreds of other people seem to have experienced the same problem. After 20+ years of doing business with them, I have moved to another network. I believe I will be default listed shortly (for reversing the debit orders), which I will be disputing with the credit bureau. Sorry MTN - No service from you, No money from me!