1 reviews | Active since Apr 2015
Mtn can not deliver
On 17/07/2015 I logged a call with Mtn call centre. I advised them that airtime keeps on disappearing out of my mom's account. She took her phone to an Mtn service centre to investigate the problem, and they advised her that it was a billing error and that they would escalate it. The service centre never escalated the issue, so I logged the call on 17 /07. I was promised to receive a response within 5 working days, but until date I have received no feedback. I have followed up 5 times, and each time the response is that they are investigating the matter. The money is still disappearing. My mom is a pensioner, and can't afford to reload airtime every day. She has lost more than R700 already. Nobody can tell us what's happening, and we're losing money. How can a query take 15 working days to resolve? And worst is, there is no progress updates. I can't wait for my contracts to expire.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that airtime is mainly used on making outgoing calls. On the 17th of June 2015, it shows that the loyalty points were redeemed for R 30.00 airtime, the airtime was then later used on internet connections. Please be advised that besides internet browsing your mother's handset can also generate charges via upgrading and automatic running of data application, also avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that airtime is mainly used on making outgoing calls. On the 17th of June 2015, it shows that the loyalty points were redeemed for R 30.00 airtime, the airtime was then later used on internet connections. Please be advised that besides internet browsing your mother's handset can also generate charges via upgrading and automatic running of data application, also avoid having multiple internet pages opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***