sP
steven P
1 reviews | Active since Jan 2015
26 Oct 2015, 09:38
mtn can not deduct a simple debit order
Mtn have suspended my account, due to an error on their side with the monthly debit order on my account, subsequently i can not make any phone calls. <br> <br> I called the call center they apologized and didn't know what was wrong, but said my phone would be working once we had finished the conversation, just reboot the phone they said.<br> <br> It is still not working. <br> <br> After the strike MTN had i am still not getting any better service.
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MTN South Africa's replyOfficial
27 Oct 2015, 17:09Hello butcherman99,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The debit order has been requested already to be paid over on the 2-11-2015. The VISA debit order is active on the account.
The account reflect active, we do pick up on the main system the line has been barred. Please switch the handset off 15 minutes and switch on again. Please try to make a call to see if this is active on your side.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The debit order has been requested already to be paid over on the 2-11-2015. The VISA debit order is active on the account.
The account reflect active, we do pick up on the main system the line has been barred. Please switch the handset off 15 minutes and switch on again. Please try to make a call to see if this is active on your side.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply27 Oct 2015, 17:09
Official
Hello butcherman99,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The debit order has been requested already to be paid over on the 2-11-2015. The VISA debit order is active on the account.
The account reflect active, we do pick up on the main system the line has been barred. Please switch the handset off 15 minutes and switch on again. Please try to make a call to see if this is active on your side.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The debit order has been requested already to be paid over on the 2-11-2015. The VISA debit order is active on the account.
The account reflect active, we do pick up on the main system the line has been barred. Please switch the handset off 15 minutes and switch on again. Please try to make a call to see if this is active on your side.
Kind Regards,
Alice van der Merwe
***