MTN can do better

I signed up for a 1 T Home WiFi contract at the end of Aug 2021, the connectivity and speed has been an issue since activation. The customer service personnel do not seem to know who can help. I have spent over 8 hrs on calls and on hold to various departments with no Joy. Yesterday the 16th of Sept 2021 I was helped by Irene in the data support department who logged a call for me. I am awaiting contact to help sort this issue out.