1 reviews | Active since Sept 2009
MTN can be pathetic sometimes
My husband has a contract with MTN and I am the one using the number and I pay for the contract. The initial number was cancelled to prepaid in Feb and we did an upgrade on the other number. we asked if there were any monies outstanding on the account and we were told no. On the 20th of Feb we received a statement stating zero balance on the account.. funny enough a week later MTN started sending me messages on the number we moved to prepaid saying we owe 761. I ignored the message until they suspended the other number. I have been calling them since then on 808 and I always hold for 48 minutes. Challenge is Feb statement says we don't owe and March statement says we owe 2170. Can someone call and explain this mess since it doesn't make any sense to us. The account has been up to date and where does this 2170 come from, and why did they lie to us when we upgraded? <br> <br> Lastly why am I holding for 48 minutes when calling 808? This has happened for 2 weeks now.. I never get through!
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that since your billing date is the 20th of the month, your account is always paid in arrears, which means when you pay on the 05th February, you are actually paying for the December invoice.
On 05th and 11th February R768.00 and R14.00 were received respectively, which paid for the December invoice. The January invoice amounted to R768 for the two numbers, while February and March were for only one number and amounted to R753.99 and R649.00 respectively. These are the three amounts that add up to R2170 for which payment has not been received.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that since your billing date is the 20th of the month, your account is always paid in arrears, which means when you pay on the 05th February, you are actually paying for the December invoice.
On 05th and 11th February R768.00 and R14.00 were received respectively, which paid for the December invoice. The January invoice amounted to R768 for the two numbers, while February and March were for only one number and amounted to R753.99 and R649.00 respectively. These are the three amounts that add up to R2170 for which payment has not been received.
Regards
Mary
REQ:***