Mtn *****!! Can anyone help mee please!!

Mtn and mondo did an upgrade on my existing account in June 2023 yet I was only going to qualify for an upgrade in October 2023. I do not know how the online transaction was approved without my consent because I immediately called them back in June to report ***** when I saw a new debicheck mandate from MTN. I've been dealing with their ***** department since then and no one has been able to help me. They keep saying I need to go to the police station and open a case of ID *****.The police officers say they won't open a case because I never lost or misplaced my ID and I reported ***** to mtn immediately. I've been to the police station three times now. Everytime I come back from the station I either email mtn with the feedback or call them.Now I'm stuck with a second contract that I'm liable for yet I never authorized it, their ***** department even admitted that the phone that was ordered was not delivered to me. They say the person who accepted the order used a copy of my ID. They have my copy, anyone could have printed it out from their system.I've tried every department hoping someone would help me. I call Mtn all the time trying to sort this out but to no avail. These past months have been so stressful and I'm truly disappointed in mtn as one of their loyal customers.