JM
Junaid M
1 reviews | Active since Nov 2015
08 Feb 2019, 14:26
MTN Campus Square totally useless
I upgraded my mobile contract 4 months ago but am unable to use my new phone ever since. My new phone requires a nano sim and every time I go to an MTN store to do a sim swap they are unable to assist. I have been to MTN in Campus Square on numerous occasions and the staff are totally unhelpful and extremely rude. I always go with all my required documents but they can never assist. What is the use of selling phones that cannot be supported with the newer sim cards by your sales staff
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MTN South Africa's replyOfficial
11 Feb 2019, 10:30Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply11 Feb 2019, 10:30
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
JM
Junaid M's updateReviewer Update
18 Feb 2019, 15:09Thanks for the prompt service in resolving this query.
The matter has now been resolved
JM
Junaid M's update18 Feb 2019, 15:09
Reviewer Update
Thanks for the prompt service in resolving this query.
The matter has now been resolved