Mtn calls it's client's SPY'S
<p>I call mtn contract call centre(808) to ask about my phone which have been for repairs. In the backround I hear some saying Uyabhema(Do you smoke) and I ask Bongani about it and he start insinuating that I am a spy I have sent to spy on mtn. PLEASE LISTEN TO THE CALL AND TELL IF I AM PARANOID, I CANNOT BELIEVE MTN TREATS IT'S CLIENT'S THE WAY BONGANI TREATED ME TODAY. ABSOLUTELY DISGUSTING.</p>
Good Day Sellom04,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management team to investigate and take corrective measures in accordance with our service level agreements.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ: **********
Good Day Sellom04,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management team to investigate and take corrective measures in accordance with our service level agreements.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ: **********