MTN CallerTunez ****

Recently had CallerTunez activated on my MTN account WITHOUT authorization and having it removed from my account has been extremely difficult.

A family member had CallerTunez activated on their MTN account (which she said she didn't approve) and was complaining about how difficult it was to have it canceled. Hadn't realized how difficult it was until I found myself in the same situation. I had called her and had the call on speaker (as I find the CallerTunez extremely loud and annoying). I am therefore 100% certain that no buttons were pressed as the phone was not in my hand and I therefore did NOT approve of any subscription. At the end of the call I was shocked when I received an SMS that I have subscribed to CallerTunez and was left with the same annoying music being played to anyone who called me.

I have eventually managed to cancel the subscription but am still left with the jarring intro msg to anyone calling me which is extremely unprofessional as my number is used for personal and business calls. My attempts to remove it have been unsuccessful. Even the MTN call center states that you need to dial *123*10# but nowhere in this long menu can cancel be found. The call center states that this is the only way to cancel it or change any settings.

Surely there should be some 2 step verification to prevent this from happening and the fact that it is so difficult to remove shows that it is just a money-making **** from a service with ************ practices with no customer care concerns. Not everyone wants to be subjected to loud and inappropriate ringtones when they are calling someone.

I am still failing at having this removed from my account and have wasted too much valuable time, not to mention the stress and frustration it has caused me as well as other people who I know are personally in the same situation.