Mtn callcentre terrible service

<p>I upgraded my contract on Friday the 13th whereby you receive the 50gb a month and 10000 mtn minutes however up to date have still not received them. I logged a call with support centre on Thursday 26 January under reference SMC/ ********** 2072 whereby i was informed it would take up to 48 hours to resolve. On monday 30 January when following up i was told i should have feedback by end of day. Today 31 January when calling again i got upset when the consultant told me i should phone back again on thursday as it has not been resolved. When i asked them to call me because why should i keep calling mtn i was told they do not call us we need to call them. When i asked to speak to a supervisor i was told there is no supervisor. Mtns complaints procedure clearly states that the escalation process is call centre agent, then supervisor and then management. After being nice the whole time about it i got upset and said mtn is giving **** service i was told that she would end the call if i dont watch my language. Who doesnt get upset after all the time of trying to get things resolved and mtn not caring about service at all and not delivering on their service. I am so upset of having to pay and not getting what is supposed to be delivered.</p>