MTN Callcentre Supervisor
<p>I was assisted by a very rude supervisor at MTN today called Senlot Nkiwane. I had a query about data that had disappeared in December, to which he asked me why i had waited so long to enquire. I then asked for a manager to which he rep****:I am not going to do that. I want the call to be listened to and i want him to be reprimanded accordingly. He does not belong in the customer service industry.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Jul 2016, 10:30Good Day Zanele Bukani,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from one of our Supervisors. Kindly note that the call will be listened to and internal disciplinary processes will be followed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply18 Jul 2016, 10:30
Official
Good Day Zanele Bukani,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from one of our Supervisors. Kindly note that the call will be listened to and internal disciplinary processes will be followed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,