eG
ebrahim G
1 reviews | Active since Dec 2015
27 Feb 2016, 12:24
mtn callcentre is a circus
I called mtn 10 times on saturday and they are a circus , everytime I got through to someone they transferred me to someone else I eventually got through to the accounts department I asked her to transfer me but she was so rude, there was alot of laughter in the background and the behaviour was very unprofessional. Where is the service, a terrible experience overall doubt i will change to Mtn as a service provider
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MTN South Africa's replyOfficial
01 Mar 2016, 13:51Hello ganyer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply01 Mar 2016, 13:51
Official
Hello ganyer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***