TM
Thato M
1 reviews | Active since May 2015
04 May 2015, 11:51
MTN CallCentre Agent has a bad attitude
I keep getting terrible service from the MTN call centre
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 15:11Hello thato_mots,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
MTN Service Provider
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
MTN Service Provider
REQ:***
MTN South Africa's reply14 May 2015, 15:11
Official
Hello thato_mots,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
MTN Service Provider
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
MTN Service Provider
REQ:***