MTN Callcentre 808

I have a query on my bill from MTN and on the bill statement it states that I can dial 808 from my MTN phone free to the customer care enquiries line. <br> <br> This phone is on my name, but my wife uses it. Because the phone is on my name I know that I need to call them in person. The only problem is that when I call them and go through the voice prompts and select the option to speak to a consultant I listen to their music for a while and then the call is dropped. I tried more than once and it keeps on happening.<br> <br> Is this the way to serve customers or is this the way to make sure that billing related queries does not need to be addressed?<br> <br> Please contact me on my Vodacom number.