JB
Jeanette B
1 reviews | Active since Nov 2018
07 Nov 2018, 21:17
MTN CALL IN SERVICE VERY VERY BAD
MTN service is really getting bad. The support desk can’t resolve your issue so they need to escalate it afterwards they close the ticket no fees back nothing and the problem is still not resolved. They remove data from your account without your permission. The way you load data is suppose to be easy but when you look half of what you bought is there.
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MTN South Africa's replyOfficial
08 Nov 2018, 14:50Good day Jeanette
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply08 Nov 2018, 14:50
Official
Good day Jeanette
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team