EP
Edwellyn P
1 reviews | Active since Feb 2019
08 Feb 2019, 11:02
MTN Call History Request
Hi. I'm trying to retrieve my call history log from April 2017 from MTN but they archive call logs that is older than 6 months. Their system apparently do not allow them to retrieve this information since it is stored offsite. I dont have itemized billing on my mtn contract and apparently this makes it also harder to retrieve this info. I thought it wouldn't be that difficult to retrieve this info which is less than 2 years ago. There surely must be a way for them retrieve this information.
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Replies (4)
MTN South Africa's replyOfficial
11 Feb 2019, 08:00Good day Edwellyn Petersen
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply11 Feb 2019, 08:00
Official
Good day Edwellyn Petersen
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
13 Feb 2019, 13:43Good day Edwellyn Petersen
Kindly note that we tried contacting you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that we tried contacting you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply13 Feb 2019, 13:43
Official
Good day Edwellyn Petersen
Kindly note that we tried contacting you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that we tried contacting you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
EP
Edwellyn P's updateReviewer Update
13 Feb 2019, 16:05Good afternoon. Apologies, I was in a meeting. Please try and contact me again, either by phone or on my email address ***. Thanks
EP
Edwellyn P's update13 Feb 2019, 16:05
Reviewer Update
Good afternoon. Apologies, I was in a meeting. Please try and contact me again, either by phone or on my email address ***. Thanks
MTN South Africa's replyOfficial
14 Feb 2019, 06:23Good day Edwellyn Petersen
Kindly note that I will email forms that you can complete and send to the below email address , they will into assist you with call records/itemised billing.
Email to : #***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that I will email forms that you can complete and send to the below email address , they will into assist you with call records/itemised billing.
Email to : #***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply14 Feb 2019, 06:23
Official
Good day Edwellyn Petersen
Kindly note that I will email forms that you can complete and send to the below email address , they will into assist you with call records/itemised billing.
Email to : #***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that I will email forms that you can complete and send to the below email address , they will into assist you with call records/itemised billing.
Email to : #***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,