Mtn call centre's lack professionalism, pure creche!

I do not have words to describe this poor service from the consultant who is said to be Lathetha from Durban contact Centre. He's tone, he has no idea of what I was battling with. I am so frustrated by him, he kept making me explain one thing over and over again and was not worried whether I do actually get assisted. Mtn has been giving poor service really, I wonder who hired that person. I am really considering porting to another service provider. Mtn is useless, your call centre's are a creche.