AW
Andrew W

1 reviews | Active since May 2015

05 May 2015, 14:06

MTN Call Centres dont answer

I have a problem my bis and data seems to have been disconnected. I have phoned 808 and after following the voice prompts I get told to contact 1555 then I do that and after following the voice prompts I get told to phone 808... I mean really!!! Then I email them via their website and no one replies... so then I try phoning and holding on for an operator and 20 minutes later I hang up. I have phoned a total of 4 times since yesterday and every time there is a message that they are experiencing high call volumes.... then guess what? Improve your service or increase your staff at the call centre. No one has the time to sit and hang on while you people string us a long like puppets. I want my problem sorted out now! this is a business phone and I have no emails.

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Replies (1)
MTN South Africa
MTN South Africa's reply18 May 2015, 14:42
Official
Hello droosa,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

We see from our systems that the BIS service for R58.99 was deactivated on *** and the Blackberry Social and Email service for R29.95 activated on *** on 04th May through a request that was made on MTN Active.

Regards
Mary
REQ:***

Best regards,