MTN Call centre woes - no working computers

My name is Mark Honiball and I have never run my mouth off in public about any business. I am however at my wits end with the 808 or 135 MTN Call centre. I have spent an hour on 4 different calls yesterday to get the MTN DATASHARE service working again on my line in order to share data with my children - a service which worked up until upgrade date where everything stops working and then you have to get it all back again step by step.

I have now called again today after 24 hours waiting for the network to provision my service but to no avail. I have made 5 phone calls and each agent that answers does not have a working computer system and volunteers to put me through to someone who does. So why answer a call centre phone if you can't help because your computer does not work. I have now had someone answer my call with a working computer and they have escalated it to a team leader and asked me to wait another 2 to 24 hours. The team leader refuses to talk to me to confirm whether they have in fact done anything or simply paid me lip-service.

So really I do not wish to discourage anyone from using MTN - I have been their client for over 20 years and have generally had nothing but good service. So I am really just hoping someone of some seniority will get in touch with me. I am not leaving email or phone numbers but they can find me on their system.