MG
Mrs G
1 reviews | Active since Sept 2011
18 May 2015, 18:14
MTN Call Centre.... What is that?
I have been trying to get hold of the call centre for the past two weeks to convert my laptop contacrt number to prepaid as the two years has just ended and all that happens is you wait until the call cuts off. I have been to two branches namely King Shaka where the contract was taken and to Gateway however all the unhelpful staff say is sorry mam we cannot help you please contact the call centre. It would certainly help if they answered!!! I am trying to avoid getting billed for an extra month here. So could someone take some interest in assisting me.
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Replies (1)
MTN South Africa's replyOfficial
19 May 2015, 11:39Hello nicole1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply19 May 2015, 11:39
Official
Hello nicole1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***