MTN call Centre USELESS !

I upgraded my contract with MTN on the 5th of December. On the 12th when the new months minutes and data was suppose to kick it, I noticed a problem with my account. I went to store immediately to rectify this and the store informed me, the problem is with MTN itself. After numerous of mails sent and trying to just get through to the call centre's my contract has still not been sorted out. 3 people has told me they are working on it but apparently they are not equipped to do the job. As today is already the 28th and still my account is not sorted.

One of the people in the call centre by the name of Mike, which I spoke to on the 15th hasn't even bothered to look into the query and call me back and even when I spoke to him on the phone he was arrogant in assisting me.

Why do you have a Call Centre to assist people with problems MTN, when they don't even assist you to sort it out!!!!!! How long are people suppose to wait before your call centre's wakes up and realize they damaging your business!

Im sick and tired now of waiting! If my contract is not sorted out by tomorrow, I will go back to the MTN store and I will insist on a reversal on my contract!!!

This is absolutely shocking!!!