MTN Call Centre take tips from Multichoice!!!!

I have been trying this whole morning to get through to the MTN call centre on numbers 808 and 809 where my calls are just cut off after 20min of holding or you hold on forever!!!!! What is up with the service???? I am now on call 21 and have been holding on for the past 70 min just waiting for someone to eventually answer my call, ***!!!! I know have two phones holding, one on line 808 and the other on line 809. MTN you can most certainly take some advice from Multichoice!!!!! Upgrade your call centre with all the income you generate from all your customers, its just more than fair to provide the customer service expected.