MTN Call Centre- Rude Unhelpful Staff

<p>So i decided to open my statement after i did an upgrade LAST month, and to my surprise, my billing amount was not the amount signed off, so i called into the call centre, who advised that i should call the upgrades department for them to provide clarity, the first agent i spoke to, advise that i was being double charged for data and sms recurring bundles and it needs to be removed and then my balance will be as signed off, however he cannot do it but will transfer me to someone who can. The call went through to Rosha, all she said is, you were misinformed, it cannot be removed, it is apart of your package, which contradicts what the previous agent said. I asked for it to be removed and again she said it cannot be, i requested to speak to someone else, as it is listed as an optional service and surely those are services that can be removed, again she said, it cannot be and if i want to speak to someone else i must call in again but they will tell me the same thing. I asked to speak to her supervisor, and she said her team leader is in a meeting. I should go back to the store who did the upgrade. So i said no thank you, can i have a reference number for the call and put the phone down. I continued to play on my MTN's account where customers can activate and deactivate services, and to my surprise, the recurring bundles could be deactivated. My problem is that if it could be done, why not do it or advise me how to do it. Her attitude was terrible and has no sense of customer service. </p>