1 reviews | Active since Oct 2016
MTN call centre REALLY SUCKS !!!!
<p>1. I dialed 808 today, selected to speak to the operator regarding my account and held on for 25min (and 30 sec) - call ended 10:52 - listening to music for 25 minutes is not an accepteble SLA. </p> <p>2. My account was transferred from AutoPage cellular 3 or 6 months ago, receive monthly accounts which i cannot access (a OTP/SMS is required) - this was queried when the change-over was done - there has been NO feedback.</p> <p>3. I receive an email every week to go to an MTN store to get a free updated simcard - I did this 3 months ago but stil receive these sms's.</p>
Good morning Andre
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that our call centre have call qeues, Please be patient the call will be attended to.
The usd has been logged: Request ***, for access to your email statements.
An email has been sent to the marketing department to cancel the sms sent regarding the LTE sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Lungi
REQ:***
Best regards,
Good morning Andre
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that our call centre have call qeues, Please be patient the call will be attended to.
The usd has been logged: Request ***, for access to your email statements.
An email has been sent to the marketing department to cancel the sms sent regarding the LTE sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Lungi
REQ:***
Best regards,