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Ado T

1 reviews | Active since Apr 2018

04 Jul 2018, 15:59

MTN call Centre Poor Poor Service

What a disaster of a "call" centre..Firstly, the options cover only one or two aspects, then when you weave your way through Option 1 option 3 option 2 option 1 etc etc and get to a living person...A noise that sounds like you are calling Mars..A thousand questions which you have to keep asking..."Excuse me...What did you say?" as the noise is terrible...then .."We will log the complaint" and they ( whoever They are?????) will get back to you"...Terrible terrible terrible...Then you drive to a MTN store...No they cannot help as they are "only a Franchise"...where to go ????????????????????????????????????????

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Replies (2)
MTN South Africa
MTN South Africa's reply05 Jul 2018, 05:41
Official

Good day Ado,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly provide us with a description of your query. I have checked the notes on your account and cannot find your complaint.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

AT
Ado T's update09 Jul 2018, 09:02
Reviewer Update
Good day Ishie... I am having data problems..I have 3 G per month but after about 1.2G my data is down even before half a month..I initially went into a MTN shop and the said the same old story about FB and videos running etc ( HAS ALWAYS been on that seeting without problems) and the lady switched things off etc..Next month same story..From shop to shop then call centre 135 with we will log a case to asn sms "it is resolved"????? duh??? what is resdolved ..then back tocall centre with SO SO much noise and a line that sounds like I am phoning Mars so that I eventuALYY GIVE UP AFTER TRYING TO HEAR THE 5 HUNDRED QUESTIONS about this and that...then back to the mall and he looks at everthing and says he agrees that there is a problem as I only use about 1.3 G where is the data and he will log a call...and STILL NO ANSWER AND STILL NO DATA>>>I am a medical Dr and DATA is important to me for patient contact etc etc as well..and I refuse to YET again but EXTRA data when I have a few months not even used!....NO respons no solution.....