MTN call Centre Pathetic Service

MTN call center service is pathetic!!!

I recently called in at mtn customer service line to get assistance with this fixed lte router which I have beeeeeen struggling to get it working at the correct address, otherwise, what brings me here is because of the most pathetic service I have received from mtn call Centre from a guy called Louigiano or Gouigi somthing like that to assist with me... From the moment this guy picked up the phone you can just hear from how he speaks, is like he does not want to be there or help people, I try to greet him and ask him how he is politely and he just goes on to Say 'what can we help you with sir'... What made more furious is that when I spoke to him he takes his time to respond to whatever I am saying, I explain to him the contract is signed for by my wife which I can conference on the line for him to do security checks but this guy was soooo rude and was so unwilling to help, until I told him I always call mtn and they assist me in that way I asked him to conference my wife and for him to stay on the line, I experienced some technical issue while trying to do so for a few seconds and when I return to him to try and explain and ask to hang on for a few more seconds he ignores me😡😡😡 and just keeps quite... At this I'm so furious I hangup and call again I get put through to the same pathetic guy when I ask whom am I speaking to he ignores me again and keeps quite gives his colleague the phone to speak to me. I then I speak to a lady named Boitumelo who I think I have been helped by in previous calls which she helps me very nicely and friendly always I have to say she gives excellent service and is patient.

I just want to say to MTN they can do better in hiring competent staff who have people skills who are willing to assist their clients and retain them insted of chasing them away.

I have been a MTN client for over 15years and I have never been so disgusted and I'm even going to cancel my contract cause I'm not getting anywhere with this fixed lte router that hasn't been working the past 4weeks.