MTN Call Centre off line for the last 2 weeks

Item: MTN South Africa
Rating: 2
Author: Hugo van der Walt

Can MTN please come back to me, why their Call Center has been offline for the last 2 weeks?<br> I need to urgently get hold of them but could/can not.<br> Also, why is it that if I phone ANY other call center it does not take more than a minute for them to answer but MTN i have waited for nearly 30min before and sometimes the line just drops?<br> I've been with MTN for the last 6 Years, my contract is expiring soon and i will definitely consider another Service Provider.

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Replies (1)

MTN South Africa's replyOfficial

30 May 2015, 10:48

Hello vdwal****o,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

Due to the industrial action (picketing) we've been facing our call centre operations has been affected. We will suggest that you make use of our live chat services. Please click on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:

https://www.mtn.co.za/support/Pages/Ask_a_question.aspx

We have agents available from 8:00am until 17:00pm Monday to Friday.

Regards
Tim
MTN Complaints Management Team: REQ:***

MTN South Africa's reply30 May 2015, 10:48

Official