1 reviews | Active since Sept 2016

19 Mar 2020, 15:22

MTN call centre not accessible from outside of SA.

I travelled to Qatar three times this year and had problems each time I went there.

The 1st time I ran out of data. I did top up, but according to MTN the data I bought could not be used in Qatar. Still confused about this

The 2nd time, I again had problems, but this time, my airtime limit was exceeded, so I again I could not use MTN

The 3rd time, MTN erroneously reset my data limit spend to R30. This took 4 DAYS to resolve. This is because the MTN helpline (0027 83 135) DOES NOT WORK. Anyone travelling outside of SA cannot access this number.

The only way I could get assistance was to use messenger on FB and via email. Even then it took 4 DAYS to figure out that MTN has *****ed up my data limit,

I've used MTN in Nigeria, and the service there is sooo much better that SA.

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