WS
Werner S
1 reviews | Active since Jul 2019
17 Jul 2019, 14:25
MTN call centre no use
My MTN Email just stop working. For some or other reason I cant log in to my email any more. So, when you phone the call center 135 for technical assistance, then they tell you to call 1555. When you do that, they tell you to call 135... And so it goes on and on..Every one tells you that you need to speak to technical, but you dont seem to reach any technical... I made a total of 10 calls, and a duration of 33min, and still no help!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Jul 2019, 09:12Good day Werner Stoltz
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request has been sent to our Data solutions help desk to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request has been sent to our Data solutions help desk to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply18 Jul 2019, 09:12
Official
Good day Werner Stoltz
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request has been sent to our Data solutions help desk to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request has been sent to our Data solutions help desk to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,