YC
Yanusha C

1 reviews | Active since Feb 2014

05 Mar 2015, 17:13

MTN CALL CENTRE NEVER AVAILABLE 083173!!!!!

I have been trying to get to speak to some one at MTN for 2 days now!!!! All I get is a constant beeping .....and then when the call is automatically answered, I am prompted to another robot!!!! I do not have service on my phone, I cannot make or recieve calls!!! <br> How on eartha am I going to follow a 141 instruction???<br> Ok i think i am smart I try *** - guess what number does not exist!!! so I try *** - still same.<br> I managed to get thro yestrday for 5 seconds the lady told me to test my sim, which i had done prior and told her it is working - she said ok and guess what CUT ME OFF!!!!!<br> All I need is to speak to some one who knows whats going on - not get cut off!!!<br> I cannot call 173 - my PHONE DOES NOT WORK, I HAVE \NO SERVICE"- I call 083173 - refer above!!!"""

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Mar 2015, 15:45
Official
Hello y****hac,

Thank you for your post

Apologies for the inconvenience experienced.

Please note that the matter has been referred to our Prepaid Escalation Hub. They will investigate and revert to you with feedback and a way forward.

Regards;
Nosipho
REQ:***