MR
Moshe R

1 reviews | Active since Jun 2014

22 Sept 2015, 14:25

MTN Call Centre is useless and Incompetence

I was making a follow up on a query that I made yesterday (21 September 2015). I made a call at 13:37 to the MTN 808 number. The call centre agent was asking me stupid questions that had nothing to do with addressing my query or giving me feedback on my query. While we were still talking she kept on putting me on hold, on-off, until she hangs up on me.<br> <br> My query was not resolved and I regret why I renewed my contract with MTN. I have been an MTN Contract subscriber since 2008 til to date.<br> <br> I can't tolerate these ill-behavior and bad attitude.

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Sept 2015, 19:47
Official
Hello mosher,

Thank you for you post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.


Kind Regards
Siphumezo
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