SS
Sumayah S
1 reviews | Active since Jul 2015
15 Jul 2015, 13:17
MTN Call centre is there anyone on the other line
I received an SMS on 6/7 advising me that roaming has been added. I did not request roaming. <br> I tried calling the call centre for 3 days and to no avail. I then went into the waterfront office and the coinsultant told me not to worry about the sms, it was sent to everyone BUT roaming is not activated.<br> I received my invoice 14/7 and I have picked up an amount R1577.66 \PACKET SWITCHED DATA CALLS ".<br> I emailed [Email Removed] ref: #***3<br> I then tried calling the callcentre last night and fter 30 minutes I ended the call.<br> I have been a customer for more than12 years and I am at this point that I feel I will close both my contracts withb MTN. very unhappy client"""
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MTN South Africa's replyOfficial
21 Jul 2015, 12:51Hello sumayahs,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that the International Roaming service is not active and can only be activated on request. The packet switched data call charges reflecting are for the Internet usage over and above the allocated 300MB data bundle from the 12th June to the 11th of July 2015.
To monitor your usage,kindly switch off your Mobile data and all applications that are not in use and also register of MTNACTIVE and you may also purchase your own Internet bundle which may either be a recurring bundle or a once off one.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that the International Roaming service is not active and can only be activated on request. The packet switched data call charges reflecting are for the Internet usage over and above the allocated 300MB data bundle from the 12th June to the 11th of July 2015.
To monitor your usage,kindly switch off your Mobile data and all applications that are not in use and also register of MTNACTIVE and you may also purchase your own Internet bundle which may either be a recurring bundle or a once off one.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply21 Jul 2015, 12:51
Official
Hello sumayahs,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that the International Roaming service is not active and can only be activated on request. The packet switched data call charges reflecting are for the Internet usage over and above the allocated 300MB data bundle from the 12th June to the 11th of July 2015.
To monitor your usage,kindly switch off your Mobile data and all applications that are not in use and also register of MTNACTIVE and you may also purchase your own Internet bundle which may either be a recurring bundle or a once off one.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that the International Roaming service is not active and can only be activated on request. The packet switched data call charges reflecting are for the Internet usage over and above the allocated 300MB data bundle from the 12th June to the 11th of July 2015.
To monitor your usage,kindly switch off your Mobile data and all applications that are not in use and also register of MTNACTIVE and you may also purchase your own Internet bundle which may either be a recurring bundle or a once off one.
Regards,
Nomonde.
REQ:***