1 reviews | Active since Sept 2015
MTN CALL CENTRE IS REALLY PATHETIC
My Names Alzeena , I've been a contract customer for MTN for the past 6 years . This is my third upgrade , plus ive just taken out a new contract on my Tab . ive been a loyal customer , and id expect that loyalty in return !!!!!<br> <br> For the past month and a half , iv been calling 808 to find out the settlement balance to square up my phone , Iv dealt with 5 consultants that logged a request to the cancellation department , but no one has gotten back to me with the balance . <br> <br> Im seriously running out of patients , but MTN Is really PATHETIC , Ill never ever take out a contract with them ever again . .<br> <br> Please , all i need is the SETTLEMENT balance for my *** contract , id like to square it off and transfer my number to prepaid .
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly find the settlement from our retention is as follows
Good day Miss Alzeena Leibrandt,
Thank you for your email.
Please find below the estimated early termination fees as of the 2015-09-15.
Cell Phone Number:***
Expiry date:2017-01-17
R8620.21(Handset Value)/24 months x 16 remaining contract months = R5746.80(Handset Charge)
R743.00(unbilled invoice)
R619.00(billed invoice)
Estimated Total= R7108.80
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly find the settlement from our retention is as follows
Good day Miss Alzeena Leibrandt,
Thank you for your email.
Please find below the estimated early termination fees as of the 2015-09-15.
Cell Phone Number:***
Expiry date:2017-01-17
R8620.21(Handset Value)/24 months x 16 remaining contract months = R5746.80(Handset Charge)
R743.00(unbilled invoice)
R619.00(billed invoice)
Estimated Total= R7108.80
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Best regards,