LR
Louis R
1 reviews | Active since Feb 2015
18 Feb 2015, 14:40
MTN CALL CENTRE IS PATHETIC
I wanted to get insurance for my new phone from MTN. i called the 808 number. I waited 15 minutes until an operator picked up the phone. He could not help so he transferred me to some other department. After another 15 minuted the line just went dead. This happened TWICE!! Then I e-mailed MTN's customer service and guese what...they thanked me for my continued support and suggested that I dial 808!!! PATHETIC!!!. I am done with MTN. i WILL NOT EVER BUY ANOTHER PHONE WITH MTN!. I cancelled my existing insurance with MTN and got insurance somewhere else.
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Replies (1)
MTN South Africa's replyOfficial
28 Feb 2015, 11:22Hello Starshaker,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your service concerns have been noted and will be adressed internally according to our policies and procedures.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your service concerns have been noted and will be adressed internally according to our policies and procedures.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply28 Feb 2015, 11:22
Official
Hello Starshaker,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your service concerns have been noted and will be adressed internally according to our policies and procedures.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your service concerns have been noted and will be adressed internally according to our policies and procedures.
Thank you
Wenzile Masina
REQ:***