TM
Tieho M
1 reviews | Active since May 2015
07 May 2015, 11:14
MTN Call centre Dysfunctional
I have made three call attempts to *** with10minutes of holding and listening to music to every time. My wife's phone was ****** yesterday and I want to block it and blacklist it but nobody at MTN answers. The ****** phone was still in use at 20:00 last night. I wonder who is going to foot the bill!<br> Finally I got through to Nteboheng Moloi. No use!
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MTN South Africa's replyOfficial
19 May 2015, 14:37Hello molekots,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our systems indicate that on the 08th of May,2015 you were in contact with one of our staff members who assisted by blacklisting the handset.I did call your number and your wife picked up and confirmed the alternative number called as yours.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our systems indicate that on the 08th of May,2015 you were in contact with one of our staff members who assisted by blacklisting the handset.I did call your number and your wife picked up and confirmed the alternative number called as yours.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply19 May 2015, 14:37
Official
Hello molekots,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our systems indicate that on the 08th of May,2015 you were in contact with one of our staff members who assisted by blacklisting the handset.I did call your number and your wife picked up and confirmed the alternative number called as yours.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our systems indicate that on the 08th of May,2015 you were in contact with one of our staff members who assisted by blacklisting the handset.I did call your number and your wife picked up and confirmed the alternative number called as yours.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Best regards,