RC
Ryno C
1 reviews | Active since Jul 2011
13 Mar 2015, 13:12
MTN Call Centre & Customer Service Does Not Exist!
Hi<br> <br> I have tried contacting MTN with regards to my contract cancellation,<br> I dont even get past the computer generated voice as they cut me off and say i have to send and email, as they are experiencing high call rates.<br> <br> So i sent an email to [Email Removed] last week... I am yet to receive any form of contact from them.<br> Poor poor service, no surprise to why i am cancelling my contract and not upgrading.
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MTN South Africa's replyOfficial
20 Mar 2015, 11:43Hello Castelyn,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply20 Mar 2015, 11:43
Official
Hello Castelyn,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,