MTN Call Centre Complaint

A contract was opened **********ly in my name in October or November 2018, I cancelled everything with MTN at East Rand Mall MTN and received a reference number. Today, 6 May 2019, a lady from the MTN call centre (name: FUNEKO) phoned me and advised me that my account is in arrears and that I will be blacklisted etc.. My actual complaint is about FUNEKO who was rude to say the least. I read her my MTN reference and reiterated that it is a dash and not a hash, after which she rep**** that she did go to school and that she knows what a dash is. I asked to speak to her superior after which she declined and then proceeded to put the phone down. Her attitude is very poor and unprofessional, surely MTN does not condone this type of behaviour or do you?