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Ant W

1 reviews | Active since Jul 2011

29 May 2018, 09:03

MTN call centre chaos.

Wow - I'm trying to get a copy of my purchase documents for a phone ordered online and delivered by "MTN Direct", whihc needs repairs.

5 calls to one or other call centre - no luc****!

Twice now the operators (separate ones) have told me I might call back on another number and given me THEIR OWN NUMBERS to dial.

Then I ascertain I am supported to choose the selection for "Sales". But there is no such selection.

Then I am told actually "Upgrade" is the selection for "Sales". But that selection does not take me to a human. Just a computer telling me I am not eligible for an upgrade at this time.

MTN - I KNOW I AM NOT ELIGIBILE. I AM NOT TRYING TO UPGRADE. I AM SIMPLY TRYING TO GET A COPY OF MY PURCHASE DOCUMENTS FOR A PHONE.

Wake up!!!!!!!

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Replies (2)
AW
Ant W's update29 May 2018, 09:38
Reviewer Update
At last - I spoke to a human. One who knew what he was doing. BUT - there is no record against my account of my two phones delivered late 2017. Nothing. Nada. It is as if those instruments never existed. Way to go MTN - I don't know how you stay in business....!
AW
Ant W's update29 May 2018, 15:01
Reviewer Update
Eventually I went into a branch (Northgate) personally. There Tsepho looked at my account, and indeed no phones were recorded against my last upgrade. HOWEVER he got onto it, and has fixed everything. Fantastic stuff...... Thank you Tsepho.