MTN Call centre cannot escalate problems

Item: MTN South Africa
Rating: 2
Author: Riaan W

Somehow I ended up with a \user subscriber limit"on my account. I did not asked for this option. I went into a MTN shop and phoned 808 twice a day for a week already. They try to reset or remove it but is does not work. Currently I cannot make any calls if I reach the R200 month limit"

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

29 Nov 2015, 21:58

Hello Riaan8,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

The usage limit has already been removed reference number: ***, you will be billed for additional usage/charges on your account once you have depleted your inclusive value.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,

MTN South Africa's reply29 Nov 2015, 21:58

Official

Best regards,

MTN Call centre cannot escalate problems

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