MTN Call Centre bad service and query still not resolved

<p>I called on 25 May 2016 to cancel my contract and migrate my number to prepaid this is the day my contract ended. I spoke to Megan Moses and the reference number is ***. I called again on 5 June all to find out that Megan did not process my request after she confirmed telephonically she was sending the request. I spoke to Thozamile Maqungo ref ***, I was on hold for a manager while on the line with Thozamile and the line got cut. I recalled and spoke to a call centre agent who refused to give transfer the call to a manager and provide me with a reference number. She was rude to me on the call and refused to listen what I had to say ( did not take down her name) she eventually called the 2nd in charge, Khaniysa Vondla who escalated my request that I logged on 25 May 2016, the reference number to that call is ***. I called again on 9 June 2016 and I received no response from mtn and spoke to Bongiswa Nduna ref number ***. Bongiswa Nduna answered the call and told me to hold, I waited for more than 5mins before she assisted me and asked me how she can assist me. When I explained my situation to her she said she cannot see any notes that my original complaint was on 25th with Megan Moses. I asked to speak to a manager, she did not want to tranfer the call to the manager after several requests she said she will tranfer me to the manager as the manager is unable to come to her desk. She never transferred me to a manager but another call centre agent Brandon Balie, he was polite on the phone and called a manager as that was my initial request with Bongiswa. I spoke to Brandon's line manager Christopher Ebing, ref number, *** who escalated my request again. Christopher was extremely helpful and polite. The reason for logging this complaint is that I have still not receive any feedback from mtn that deals with the migration of your number to prepaid. I was informed that because Megan Moses never sent my request I will be liable to pay for all the days after 25 May 2016 as my phone was not cancelled on the end of the contract. I would like someone from MTN to please sort this out and I will not be liable to pay after 25 May as I was not at fault as the staff of MTN did not do their job properly. Feedback will be appreciated. </p>