MTN CALL CENTRE AND SERVICE PATHETIC

Item: MTN South Africa
Rating: 2
Author: Noori A

I've been trying to phone the MTN call Centre for the last 4 weeks!!!! every day its the same problem....phone line gets cut after holding for 10-15min?!?!!!? They have NOT rep**** to the 4 emails I have sent either.<br> <br> I need to cancel my cell contract but nobody has responded to any emails NOR tweets that I have sent. The wrose service I have ever received.

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Replies (1)

MTN South Africa's replyOfficial

18 Jun 2015, 14:41

Hello noori.allie,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that this has been diarised the line will be migrated to prepaid on 21-06-2015. Please ensure that all airtime and data is used before this day because it will be forfeited.

Thank you
Wenzile Masina
REQ:***

MTN South Africa's reply18 Jun 2015, 14:41

Official